Terms of service

Overview

This website is operated by Royce & Sheffield. Throughout the site, the terms “we”, “us”, and “our” refer to Royce & Sheffield. By visiting our site and/or purchasing from us, you agree to be bound by the following Terms of Service (“Terms”), including all additional policies referenced herein.

If you do not agree to these Terms, you may not access the website or use our services.

Products & Made-to-Order Nature

All products sold by Royce & Sheffield are made to order and produced individually after an order is placed.

Because of this:

Orders cannot be modified or canceled once production has begun.

All sales are final, except as explicitly outlined in our Returns & Refunds Policy.

Product Representation

We make every effort to display products as accurately as possible. However:

Colors, tones, paper textures, and finishes may vary slightly due to screen calibration, lighting conditions, and production processes.

Such variations are normal and expected and do not constitute defects.

Pricing & Payments

All prices are listed in the currency selected at checkout and are subject to change without notice.

By placing an order, you authorize us to charge your selected payment method for the full order amount, including applicable taxes and shipping fees.

Shipping & Delivery

Orders are produced and shipped according to the timelines stated on our website.

Please note:

Delivery times are estimates and not guarantees.

We are not responsible for delays caused by shipping carriers, customs processing, or incorrect address details provided by the customer.

Risk of loss passes to the customer upon delivery.

For full details, please review our Shipping Policy.

Returns, Refunds & Replacements

Our Returns & Refunds Policy forms an integral part of these Terms.

In summary:

Returns or replacements are accepted only for items that arrive damaged, misprinted, or defective.

Claims must be submitted within 7 days of delivery with clear photographic evidence.

Replacement is the primary remedy; refunds are issued only if a replacement is not feasible.

Items are not refundable due to change of mind, incorrect size selection, or minor visual variations.

Full details are available in our Returns & Refunds Policy.

Chargebacks & Disputes

Customers agree to contact Royce & Sheffield directly to resolve any order issues before initiating a chargeback or payment dispute.

Unauthorized chargebacks that contradict our stated policies may be challenged with supporting documentation, including proof of delivery and policy acceptance at checkout.

Intellectual Property

All content on this site—including artwork, images, text, branding, and design elements—is the property of Royce & Sheffield and may not be copied, reproduced, or used without prior written permission.

Prohibited Use

You may not use this site or its content:

For unlawful purposes

To infringe upon intellectual property rights

To submit false claims or fraudulent disputes

To interfere with site security or functionality

We reserve the right to terminate access for violations of these Terms.

Limitation of Liability

To the fullest extent permitted by law, Royce & Sheffield shall not be liable for any indirect, incidental, or consequential damages arising from the use of our products or services.

Our total liability shall not exceed the amount paid for the product giving rise to the claim.

Governing Law

These Terms shall be governed and interpreted in accordance with the laws of the jurisdiction in which Royce & Sheffield operates, without regard to conflict of law principles.

Changes to These Terms

We reserve the right to update or modify these Terms at any time. Changes take effect immediately upon posting to the website.

Contact Information

For questions regarding these Terms, please contact us at:
support@royceandsheffield.com